Refund Policy

This policy explains when refunds may be considered for orders placed through the Audiolens website or app and how approved refunds are processed.

When Refunds May Apply

The provision of goods and services by Audiolens is subject to availability. In cases of unavailability, Audiolens will refund the client in full within 14 working days.

Refund requests may also be reviewed where an order cannot be fulfilled as agreed, where a payment issue is identified, or where Audiolens determines that a refund is appropriate after investigating a customer query or complaint.

Refund Review

To help us assess a refund request, customers should provide their order reference, contact details, and a short explanation of the issue. Where relevant, supporting information such as proof of payment or images of the affected item may be requested.

Each request is reviewed based on the nature of the order, the status of production or shipment, and the information supplied to us at the time of purchase.

Processing Time

Where a refund is approved, Audiolens will process the refund within 14 working days. The exact time for the funds to reflect may also depend on your bank or payment provider.

Refund Amounts

Approved refunds will generally be made for the amount determined by Audiolens after review of the order and applicable circumstances. Where a cancellation fee or other charge applies under the return or cancellation terms, that amount may be deducted from the refund before payment is made.

Refund Assistance

For refund enquiries, contact Audiolens on 011 251 0300 or email bretts@newteltron.co.za.